TERMS & CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. 

Placing an order on our website or via any invoice from TCC requires your understanding and agreement to all terms and conditions on this page, in addition to any items noted in shipping and return policies that pertain to the type of cabinetry you have ordered. The terms and conditions on this page supersede any other return, shipping, or other policies for semi-custom and custom cabinetry. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. These terms and conditions also explain select information regarding orders, returns, etc. By using this website you agree to any and all terms and conditions.

Please note that "The Company" and “The Company’s” refers to The cabinetry company.

Representation: Ask questions if you are unsure of specifications. We are not responsible for any client misunderstanding of specifications or materials. Much of the specification descriptions are industry standard representations so it is important you reach out if unsure what something means. We will not provide any refunds or compensation of any kind if a client doesn't understand a specification or expects something different. Manufacturers reserve the right to change specifications at any time with or without notice. Unless that change results in a door style or color change that is completely different from what is represented at the time of your order TCC, LLC will not refund or issue credit for the order.

Misrepresentation Or Identity Fraud On Behalf Of Customer Any customer or party known to or related to them, or any party in general, that would represent themselves as a company member or employee to any party The Company does business with will immediately lose all ability to place future orders with The Company and may be charged with fraud or misrepresentation. Any customer filing a payment dispute after receiving their cabinetry order will be considered to be attempting to commit fraud and legal actions will be taken against that customer.

Manufacturer A manufacturer may change specifications at any time with or without notice to TCC, LLC . We will not exchange, credit, return, or refund in part or in whole any product falling into this circumstance. Any customer ordering from any one of our sites or via invoice from our company is not permitted, under any circumstance to contact our suppliers directly. Should this happen, any and all services we provide to said customer will immediately cease regardless of the status of the order and no refunds, replacements or credits will be issued. All warranties will be void and any replacements in process will be cancelled.

Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property ofThe cabinetry company LLC Copyright 2016-2019, TCC, LLC ALL RIGHTS RESERVED. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with TCC, LLC or to purchase our products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by the cabinetry company. You further agree not to change or delete any proprietary notices from materials downloaded from the site

Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, TCC, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. TCC, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The cabinetry company does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability  The cabinetry company shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TCC, LLC .com, has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors, Omissions, Pricing Errors In the event that a TCC, LLC product is mistakenly listed at an incorrect price, TCC, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TCC, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TCC, LLC shall issue a credit to your credit card account in the amount of the incorrect price. In the even that an item ordered is no longer available, TCC, LLC reserves the right to substitute a similar item or cancel the order whether or not it has been confirmed and your credit card charged.

Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TCC, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice TCC, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to TCC, LLC .com.

Description of Services YOU MUST BE AT LEAST 18 YEARS OF AGE TO PLACE AN ORDER FOR A PRODUCT AND OR SERVICES ON THIS SITE.

TCC, LLC , hereafter referred to as "The Company", shall provide you with the opportunity to order kitchen cabinetry, bathroom vanities, counter tops and other products offered by The Company on the Site (the Products). You hereby acknowledge and agree that any proposed design for your kitchen will be provided to you only upon your request, and on the condition precedent that you provide accurate description, plans, and measurements, and any other information requested by the Company and/or its agents, representatives, employees and/or sub-contractors in order to complete the proposed design. You hereby further acknowledge, agree and irrevocably relinquish any of your rights to bring any claim against the Company in connection with the kitchen design and agree that you bear the sole responsibility and liability for the accuracy of the description, plans, measurements and/or other information requested by the Company, and thus hereby indemnify and hold The Company harmless from any claim, loss, damage, liability or cost asserted against or incurred by you that is related to the Services provided to you by The Company and/or any of its agents, representatives, employees and/or sub-contractor. Further you understand and agree that the Services may include certain communications from The Company including, but not limited to, order approval, shipping announcements, service announcements, administrative messages, follow-up information requests and communication, and that these communications are considered part of the Sites user procedures and you will not be able to opt out of receiving them.

Unless explicitly stated otherwise, any new features that augments or enhances the current Services shall be subject to these Terms. You also understand and agree that the Services are provided AS-IS and that The Company assumes absolutely no responsibility nor any liability for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings. You are responsible for obtaining access to the Services, and that access may involve third party fees. You are responsible for those fees including those fees association with the execution of a work order, a product and/or deliver of the above. In addition you must provide and be responsible for all equipment necessary to access, install and use the Services and/or any products purchased from TCC, LLC .com.

Merchandise TCC, LLC offers a number of cabinetry lines in an effort to provide a wide selection for our clientele. TCC, LLC does not claim any cabinet as its own brand unless specifically labeled as so in the product itself or general description of that specific cabinet. TCC, LLC sells cabinetry we believe to be of the highest quality for the value within each respective cabinetry line. Lines we offer are: SOLLiD Cabinetry, J&K Cabinetry, Timberland, Forevermark, US Cabinet Depot, Fashion Cabinet, Kith, Legend, Ideal. TCC, LLC may add brands from other manufacturers from time to time and may remove some brands or styles as well at our discretion. TCC, LLC is not responsible for the workmanship or materials used by each respective manufacturer. Based on information obtained from each manufacturer either via certificate or via information publicly available on their website, all of our cabinetry meets CARB2 standards. The cabinetry we offer is sourced locally and globally it is the responsibility of the client to inquire as to what items are made in the USA & which are not. At the time of this writing all cabinetry is either built or pre-assembled at USA facilities while parts may come from other countries such as China, Vietnam, Mexico, or other countries. The premium cabinetry line offered on our website and or showroom is sourced and made in the USA, while some of the hinges and or hardware such as drawer glides may originate in other countries such as Germany or Italy. Premium cabinetry offers options, materials, & features that may be changed by the manufacturer with or without notice at any time. TCC, LLC reserves the right to change/update pricing and sales at its sole discretion.

Order Procedure You hereby represent and declare that you are of legal age to form a binding contract, and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. You also agree to: (a) provide true, accurate, current and complete information about yourself and the project you are considering undertaking as prompted by the TCC, LLC website (the Registration Data) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or if The Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, The Company has the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof) without incurring any liability and/or responsibility for any claim, loss, damage, liability or cost asserted against or incurred by you in connection with such suspension and/or termination. TCC, LLC reserves the right to cancel any order it deems suspicious.

You will be able to order any product offered for sale on the Site that you wish to purchase, subject to the payment, shipping and return policies hereunder. However, in the event that you order an item especially ordered or manufactured for you (the Special Order Item), you may not cancel you order after it has been approved by the Company and you will not be eligible to for any refund or exchange of the Special Order Item or any portion thereof.

Payment Policy You hereby acknowledge and agree to strictly adhere and abide by the following: (a) Any order placed through the Site shall not be binding on The Company unless approved by The Company in writing and such approval sent to you; and (b) You will remit payment in full for the entire order upon checkout or via invoice prior to your order processing over to any warehouse or manufacturing facility, or upon receipt of the order approval from TCC, LLC .com, prior to the shipment of the ordered products, or any portion thereof, to you. Acceptable forms of payment are credit card, money orders, various types of financing offered from time to time, cashier’s check or personal check, (subject to a verification period of at least 20 days, at the sole discretion of TCC, LLC .com.). The Company reserves the right to accept other payment instruments at its sole discretion and upon the prior written notification to you by the Company. NO C.O.D. orders will be accepted; and (c) All delivery and shipping fees must be prepaid and are nonrefundable under any circumstances; and (d) During promotional events, promo codes (coupon codes), must be correctly used. In the event that an incorrect promo code (coupon code) is used, you (the customer) understands you will be contacted and the correct promo (coupon code) will need to be applied, and (if applicable) additional payment will need to be collected before the order can completed; and (e) If you reside in Wisconsin, or are liable to pay any tax, including but not limited to sales tax, under the laws of the State of Wisconsin, or any other proper authority, you must either supply proof of a valid resale permit, or pay the applicable amount of sales tax as directed by the Wisconsin Authorities or any other applicable authority, which shall be added to your order total; and (f) Any cancelled checks, stop payment orders, credit card disputes and charge backs (the Reverse Payment) will be subject to a $175 handling fee and in addition The Company shall be entitled to reimbursement from you of any expense and/or damages it incurred in connection with non-payment of the approved order and/or Reverse Payment, including, but not limited to reasonable attorney, legal and professional fees. (g) If, for any reason, client ends up owing a balance to The Company or Owning a return Item and client fails to pay the balance or properly return the item within a reasonable period of time (deemed as less than 30 calendar days) The Company Will move to place a lien upon the property address where the cabinetry has shipped. This lien will be pursued and maintained until the situation is resolved to The Company satisfaction. The Company reserves the right to amend the prices of the products offered for sale on the Site without prior notice. The Company does not offer credits or refunds for items purchased prior to sale prices going into effect, nor does it offer price-matching.

Cancellations We accept cancellations only within the first 24 hours of order placement. There is a non-negotiable, non-refundable cancellation fee of 10% that will be deducted from your refund. Cancellations are not accepted after the 24 hours have passed. Please reply to your order confirmation email to cancel. Cancellations must be done in writing or by calling from the phone number on your order so that we're able to confirm that the identity of the person cancelling the order is the same person that placed the order.

Shipping Terms and Conditions The Company strives to ship every order as soon as possible, however, you hereby acknowledge, agree that the Company is not responsible nor liable in any way for delays in the shipment of your order caused by stock limitations, manufacturing delays, and/or force majeure. The Company does not guarantee the delivery time of any order. Orders are usually shipped within four to ninety (4 - 90) business days from the approval of you order by the Company. In the event that the shipping date will be later than 90 business days, the Company will contact you and inform you of the expected shipping time frame. Shipping time is based on the style/color/cabinet line ordered.

You hereby acknowledge and agree that the Company’s sole role in the shipping of your order is to procure shipping services on your behalf and arrange the shipment of your order to you on your behalf. For that purpose you hereby grant the Company the right to share with freight carriers and shipping companies your Registration Data as provided by you in order to arrange for the shipping of your order.

You hereby further acknowledge and agree that the Company is not a carrier nor shipper as referred to in 49 U.S.C.A. 14706, thus does not bear any responsibility and/or liability for the shipping of your order, the timely delivery thereof and/or any damages and/or expenses incurred by you in connection with such shipping, and any items ordered by you that are missing from the shipment. The shipping of your order is the sole responsibility of the freight carrier, in accordance with the terms of shipping of the applicable carrier. Thus any claim, dispute or demand regarding the shipping of your order will be taken up directly with the carrier and you hereby indemnify and hold the Company harmless from any claim, loss, damage, liability or cost asserted against or incurred by you that is related to the shipping of your order. The Company will issue refunds or credits for any shipping related issues.

The Company shall obtain the applicable carriers acknowledgement that your order was collected by that carrier in good condition and in full at the facilities of the Company or another location designated by the Company.

You shall be solely responsible and liable for the shipping charges and there will be no refund on shipping charges incurred by you in any event. The Company, at its sole discretion, may add the shipping charges to your order price charge you separately for the shipping of your order or may share your Registration Data and you have provided through the Site with the applicable carrier who shall charge you directly for the shipping charges. If you fail to be available at a scheduled delivery time you will be required to pay any charges related to any redelivery attempt scheduled by you with the carrier as well as any storage fees charged by the carrier. If the shipment cannot be delivered after two attempts you will be billed any and all amounts incurred by TCC, LLC , the warehouse, manufacturer and any other party that incurs a cost because you missed your delivery appointment.

Free Shipping, Paid Shipping & Order Pick-Up: If you have paid a shipping charge & decide to pick-up your order please contact us to arrange that within 24 hours of placing your order. If the warerhouse or manufacturing facility that is filling your order allows client pick-up we will arrange that for you and refund any shipping fee you have paid. This must be arranged within 24 hours of placing your order or we may not be able to cancel freight bill issuance. If your order is being filled at a location that does not offer client pick-up, it will ship as originally ordered. If you receive free shipping and have not paid a shipping charge you can still pick-up your order, facility allowing. You will not be entitled to any type of credit, merchandise or refund for shipping that has not been physically paid by you.

Receiving Terms and Instructions IMMEDIATELY UPON ITS DELIVERY, IN THE PRESENCE OF THE CARRIERS REPRESENTATIVE, YOU SHALL PHYSICALLY INSPECT THE ORDERED PRODUCTS FOR ANY VISIBLE DAMAGE AND CONDUCT A COUNT OF THE PIECES AND PALLETS DELIVERED. If you detect any visibly damaged item or and/or if any item you have paid for is omitted from the shipment (severally and jointly Visible Damage) you must note such damage and/or omission on the carriers bill of lading and report such damage to the Company at: [email protected] within 48 hours from receipt of shipment. Note that unless you have done so, your acceptance of the shipment from the carrier is an acknowledgement that the product has been delivered in GOOD CONDITION thus relieving the carrier from any liability for the damage and/or omission and leaving you without legal recourse against the carrier and/or the Company.

In the event that any item of the shipment is received in a different condition than the condition said item was in when collected from the Company or its designated agent by the carrier who delivered your order (Concealed Damage), you must report such Concealed Damage to the Company at: https://TCC, LLC .com/claims/ within 2-5 calendar days (based on style and manufacturer)from receipt of shipment. Failure to report such damage within said period shall void your rights to return such damaged item(s) and the Company shall not be liable to you in any manner in connection with such damaged item(s). You may also contact us 888-711-0171 or email us at: [email protected] and we'll help.

Do not refuse any part of your delivery regardless of condition. A claim cannot be filed unless the damaged items are in your possession. Additionally, refusing delivery of an item(s) will make you liable for any storage or transportation fees associated with that action. Refusing delivery will not result in any amount of refund to you but will cost you more in the end. Please follow our damage reporting policy.

In order to remove any doubt, Visible Damages and Concealed Damages are not Factory Damages as defined hereunder and are not covered by the warranty detailed hereunder. Your sole recourse in the event that your order has sustained Visible Damage or Concealed Damage is against the carrier who delivered your order.

You will receive an email when your order ships. That email will contain tracking information along with specific timeline available for reporting damages. Manufacturers may have different timelines for damage reporting; the style you select will determine the damage reporting parameters which will be clearly described in your shipping notification email.

Factory Damage/Shipping Damage As used herein the term "Factory Damage" shall mean damage sustained by any product arising out of faulty workmanship, and/or any act or omission of the manufacturer directly causing damage to the ordered product. The final determination as to the existence of Factory Damage shall be vested solely in the Company, which shall make such determination in accordance with industry standards for such Product or comparable products. Shipping or concealed damage is anything other than factory damage.

The Company will replace any Factory or ShippingDamaged Product free of charge, (excluding shipping costs of the defective product back to the company and the replacement product to you,) under the following terms and conditions:

You shall notify the Company immediately of the Factory Damage, immediately upon discovery (must be no later than 2-5 days after delivery as determined by your shipping notification and based upon the style cabinetry ordered).

You will ship the damaged item back to the Company for inspection, at the Company’s expense, upon being requested to do so by the Company. This may be waived per discretion of TCC.

YOU HEREBY EXPRESSLY UNDERSTAND, ACKNOWLEDGE AND AGREE THAT YOUR SOLE RECOURSE AGAINST THE COMPANY IN CONNECTION WITH ANY DEFECT IN THE PRODUCTS OR ANY ITEM THEREOF, IS THE REPLACEMENT OF SUCH DEFECTIVE PRODUCT UNDER THE ABOVE TERMS. THE COMPANY DOES NOT ISSUE REFUNDS OR CREDIT UNDER ANY CIRCUMSTANCE. IT IS OUR POLICY TO REPLACE DAMAGED ITEMS WHEN DAMAGE REPORTING PROCEDURE IS FOLLOWED BY CLIENT.

YOU ADDITIONALLY EXPRESSLY UNDERSTAND ACKNOWLEDGE, AGREE AND HOLD THE COMPANY HARMLESS FROM ANY COSTS, EXPENSES, AND/OR DAMAGES INCURRED BY YOU OR BY ANY THIRD PARTY DUE TO DELAYS IN INSTALLATION, COMPLETION OF YOUR KITCHEN, LIVING ROOM, DINING ROOM, OR ANY OTHER PROJECT YOU ARE CONTEMPLATING. THE COMPANY DOES NOT, UNDER ANY CIRCUMSTANCE ISSUE CREDIT OR REFUNDS FOR DELAYS IN YOUR PROJECT.

Installation TCC, LLC does not install cabinetry and does not employ any installation personnel. On occasion we may offer recommendations for these types of individuals or companies but we do not warranty or guarantee their performance. It is up to the client to determine who is best for their project. TCC, LLC is not responsible in any way for the performance, or lack thereof, of any individual or company installing cabinetry.

Return Policy Any ready to assemble cabinet purchased from the TCC, LLC may be returned to the Company in its original package, UNOPENED and in the same condition in which it was received by you within 30 days from the date the product was delivered to you. Assembled, pre-assembled, quick-ship semi-custom, semi-custom premium, SOLLiD, Ideal, Conestoga and custom cabinetry & all types of trim, panels or accessories, regardless of style or type are not returnable under any circumstance. Please be sure to follow the damage reporting instructions in the paragraphs above if you receive damaged cabinetry. Any cabinetry installed or modified to any degree may not be claimed as damage or for return. We are not responsible for the assembly of cabinetry you build yourself or hire another party to build for you. Cabinetry that has been changed from it's original schematic, had parts or materials added or removed from will be void of warranty.

The following conditions shall apply to all returned items: A return authorization code is required to return any item. Returns without this number will NOT be accepted and credit will NOT be issued. Please do not ship anything without authorization. We will not issue credit nor will we ship the item back to you.

You will send written notification to the Company which shall be dated, and include a list of the items to be returned and their respective item codes, the date shipment was received, the invoice number under which the shipment was delivered and the reason for the return.

You will receive a refund for the returned item(s) within 30 days from receipt of such item by the company less a restocking fee in an amount equaling 35% of the price paid for each returned item. NOTE: Returned items received back with shipping damage will not be credited and you will be responsible for filing a claim with the company you used to ship the items back to get reimbursed.

Shipping charges of any kind will not be refunded regardless of who paid them.

You shall bear all of the costs associated with shipping the returned items to the Company. All items being returned MUST be shipped back in the same manner as received. Items arriving via FedEx or UPS must be returned that way, items arriving via semi-truck (LTL or FTL Freight) must be returned that way. Items must be properly packaged or return. If items are received back with damage, credit will not be issued nor will they be shipped back to client. Client, at that point would need to file a claim with whichever shipping company they used for the return.

By using this site and competing a purchase you agree to be bound by reasonable discretion of the manufacturer and/or TCC, LLC in the event of any replacement issue. Replacement lies at the discretion of the manufacturer & TCC, LLC does not control the policies, procedures or decisions made by such.

Order Cancellation An order may be cancelled by written notice to the Company received within 24 hours from being placed through the Site without any penalty or cost to you. An order cancelled after 24 hours from being placed, shall be subject to the Company’s return policy, as detailed above. Rush orders may not be cancelled.

Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of Wisconsin, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of TCC, LLC products) shall be in the state or federal courts located in Dane County, Wisconsin. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of TCC, LLC products) must be commenced within one (1) year after the claim or cause of action arises. TCC, LLC failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The TCC, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a TCC, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer TCC, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TCC, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TCC, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TCC, LLC in its sole discretion.

Indemnification You agree to indemnify, defend, and hold harmless TCC, LLC .com, all affiliated sites, companies, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links In an attempt to provide increased value to our visitors, TCC, LLC may link to sites operated by third parties. However, even if the third party is affiliated with TCC, LLC .com, TCC, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TCC, LLC These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TCC, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Attempts to Break Security You understand and agree that any attempt to break security or to access an account that does not belong to you will be considered a material breach of these Terms, and such breach may result in suspension or termination of the Services and possibly referral to law enforcement authorities. Unauthorized access to the sections of this Site which are restricted for the use of members only, or the telecommunications or computer facilities used to deliver the Services is a breach of these Terms whether or not such activities are a violation of law. Further, you are required to take adequate security measures to prohibit others from unauthorized access or use of the Services, including public use, and you must take prompt remedial measures upon notice of breaches or potential breaches of security.

Indemnity You agree to indemnify and hold the Company, its subsidiaries, affiliates, officers, agents, licensors or other partners and employees harmless from any claim or demand, including reasonable attorneys' and other legal and litigation fees, made by any third party due to or arising out of the services and/or products you procure through the Site, your violation of these Terms, or your violation of any rights of another. You further agree to reimburse the Company for any cost and/or expense incurred by the Company and/or in connection with any claim and/or proceedings arising out of the foregoing, immediately upon the relaying of a notice thereof by the Company to you.

No Framing You agree not to frame or mirror any Materials or Third Party Content contained on or accessible from this Site on any other server or Internet-based device without the advance written authorization of the Company or its licensors, respectively

Cancellation of Services - Legal Event In the event a ruling, regulation or order issued by a judicial, legislative or regulatory body causes the Company to believe that these Terms and/or the Services provided hereunder may be in conflict with such rules, regulations and orders, the Company may suspend or terminate the Services, or terminate these Terms without incurring any liability whatsoever. In the event that the Company cannot arrange for reasonably comparable Services within a reasonable period of time (not less than 90 days) following such ruling, regulation or order; the Company, at its sole discretion, may thereafter permanently terminate the Services and/or these Terms without incurring any liability whatsoever.

Cancellation of Services - Technical Event You hereby acknowledge and agree that the Company may cancel your order and/or the provision of any Services ordered, at any time after the order has been placed and prior to its shipment if the Site has experienced any technical error or complication, without incurring any liability toward you, including but not limited to any loss of profits, damages etc.

Force Majeure In the event that the shipment of your Order shall be prevented or delayed by reason of an event of force majeure (as here-under defined), than the following provisions shall apply: (a) for the purposes of these Terms, the term "Force Majeure shall mean: an act of God, meteors, fire, flood, or other catastrophes, circumstances in the space environment over which the Company has no control, change or enactment of any law of any governmental agency or body which make the subject matter of these Terms illegal, national emergencies, insurrections, riots, embargoes, wars, terrorist acts or strikes, lockouts, work stoppages or other labor difficulties and worldwide shortage of any necessary component or material relating to any the Products, to the extent it shall have a direct adverse influence on the ability of the Company to fulfill its obligations hereunder; (b) the Company shall serve a notice of the occurrence of the event of force majeure to you; (c) for as long as the event of force majeure continues, the Company shall be relieved from fulfilling its undertakings and obligations under these Terms, provided that such release shall lapse immediately after the event of force majeure has ceased or has been discontinued and (d) in the event that the event of force majeure shall continue uninterrupted for a period exceeding 3 months, than the Company shall so notify you and you will be entitled to cancel your order or the undelivered portion thereof with no legal consequences to you or to the Company, and you will receive a refund for payments made for the undelivered portion of your order excluding shipping costs if any.

Limitations of Liability THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE INCLUDING (WITH OR WITHOUT LIMITATION TO THE FOREGOING) ECONOMIC LOSS, LOSS OF PROFITS, BUSINESS OPERATING TIME OR USE, HOWSOEVER ARISING IN CONNECTION WITH THE PRODUCT. IN NO EVENT SHALL THE COMPANY LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE, OR ITS DOCUMENTATION, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT OR OTHERWISE. YOU HEREBY EXPRESSLY, VOLUNTARILY AND IRREVOCABLY AGREE THAT THE COMPANY IS NOT AND SHALL NOT EVER BE LIABLE, RESPONSIBLE OR IN ANY WAY ACCOUNTABLE FOR ANY INJURY TO, OR DEATH OF ANY PERSON OR PERSONS WHO MAY AT ANY TIME BE USING THE PRODUCTS, SERVICES OR ANY OF THEM FOR YOUR PURPOSES, REGARDLESS OF THE NATURE OR CAUSE OF SUCH INJURY, DAMAGE OR DESTRUCTION, INCLUDING WITHOUT LIMITATION, THE NEGLIGENCE OF THE COMPANY. YOU HEREBY EXPRESSLY, VOLUNTARILY AND IRREVOCABLY AGREE THAT THE COMPANY IS NOT AND SHALL NOT EVER BE LIABLE, RESPONSIBLE OR IN ANY WAY ACCOUNTABLE TO YOU, YOUR EMPLOYEES, SERVANTS, CUSTOMERS OR INVITEES, NOR TO ANY OTHER PERSON, FOR ANY LOSS, DESTRUCTION OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY THE ANY PRODUCT AND/OR SERVICE PROVIDED BY THE COMPANY OR TO ANY GOODS, WARES, MERCHANDISE, FIXTURES OR ANY OR OTHER PROPERTY STORED, KEPT, MAINTAINED OR DISPLAYED IN, ON OR BY THE PRODUCTS OR ANY OF THEM. YOU HEREBY EXPRESSLY UNDERSTAND AND AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH COMPANY IN CONNECTION WITH THE PURCHASE OR USE OF THE PRODUCT IS THE REPLACEMENT OF A DEFECTIVE PRODUCT OR ANY DEFECTIVE COMPONENT THEREOF WITH AN IDENTICAL OR SIMILAR ITEM IN ACCORDANCE WITH THESE TERMS. YOU HEREBY EXPRESSLY WAVE ANY OTHER LEGAL AND/OR EQUITABLE RIGHT YOU MAY HAVE AGAINST THE COMPANY IN CONNECTION WITH THE PURCHASE OF A PRODUCT. YOU HEREBY AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, THE COMPANY IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE(S) UNDER THIS AGREEMENT YOU ADDITIONALLY ACKNOWLEDGE UNDERSTAND AND AGREE THAT THE COMPANY IS NOT LIABLE OR RESPONSIBLE IN ANY MANNER FOR ANY MISTAKES, ERRORS, MISCALCULATIONS, INACCURACIES OR OVERSIGHTS IN AN ORDER MADE ON THE BASIS OF YOUR DESIGN OR A DESIGN SHEET AND NO RETURNS OR REPLACEMENTS WILL BE ALLOWED ON THESE GROUNDS OR ON THE GROUND OF UNMATCHING CABINETS OR ANY OTHER ITEMS ORDERED ON TCC, LLC .COM. ARBITRATION, LITIGATION OR LEAGAL PROCEEDINGS OF ANY KIND FOR ANY REASON OR PURPOSE BE GOVERNED BY THE RULES & LAWS IN THE STATE OF WISCONSIN

Limited Product Warranty You hereby acknowledge and agree that the Company is not a manufacturer or importer of any Product. The Products are subject to the Limited Warranty and representations of the applicable manufacturer as detailed in the Manufacturer’s Warranty Certificate if any.

THE COMPANY HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANYS SOLE WARRANTY IS THAT UPON THE FULFILLMENT AND EXECUTION OF ALL THE STIPULATIONS, PROVISIONS, REQUIREMENTS AND SPECIFICATIONS OF THESE TERMS, THE COMPANY SHALL SUPPLY THE ORDERED PRODUCTS.THIS DISCLAIMER BY THE COMPANY IN NO WAY AFFECTS THE TERMS OF THE MANUFACTURER'S WARRANTY, IF ANY.

Customer hereby acknowledges and agrees that Company is in no way responsible and/or liable for the breach of the Warranty terms by Customer or by the manufacturer of the Product or any component thereof.

Limited Site Warranty YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE SERVICE AND CONTENT FROM OR THROUGH THIS WEB SITE ARE PROVIDED "AS-IS" AND "AS AVAILABLE," AND THE COMPANY AND THE SITE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF ANY KIND ARISING OUT OF OR RESULTING FROM POSSESSION OR USE OF THIS WEB SITE (INCLUDING SERVICES PROVIDED BY THIRD PARTIES TO USERS OF THIS WEBSITE, PAYMENT FOR SUCH SERVICES BY USERS OF THIS WEBSITE, DATA LOSS, CORRUPTION OR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN THE ELECTRONIC FILES OR AT THE SITE) OR SOFTWARE PROVIDED, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT OR OTHERWISE. THE REMEDIES AVAILABLE UNDER THESE TERMS AND CONDITIONS ARE EXCLUSIVE. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF IMPLIED WARRANTIES OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO EVERYONE. ALL WARRANTY CLAIMS SHALL BE MADE DIRECTLY TO THE COMPANY, DISTRIBUTOR, OR MANUFACTURER PROVIDING GOODS OR SERVICES.YOUR SOLE REMEDY AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH THE COMPANY AND THE SITE IN CONNECTION WITH THE SERVICES IS THE CANCELLATION THE REPLACEMENTOF DAMAGED PRODUCTS, IN ACCORDANCE WITH THE TERMS ABOVE, WITHOUT CHARGE TO YOU EXCLUDING SHIPPING COSTS OF SUCH REPLACEMENT PRODUCTS WHICH SHALL BE PAID EXCLUSIVELY BY YOU. NO ADVICEOR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANYTHROUGH THE SITE OR THROUGH OR FROM THE SERVICE, WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Third Party Content Certain information and content on this Site may be provided by third parties to the Company ("Third Party Content). The Third Party Content is, in each case, the copyrighted work of the creator/licensor, and may be subject to the separate and/or additional terms of use and/or privacy policies of such third parties. Please contact the appropriate third party for further information regarding such terms. The Company DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIRD PARTY CONTENT, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS.

Unauthorized Activities You acknowledge that your unauthorized use of any materials or Third Party Content contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, certain communications statutes and regulations and other applicable laws and regulations, and agree that you are wholly and solely responsible for your actions or the actions of any person using your screen name and/or password. As such, you agree to hold the Company entirely harmless from and against any and all costs, damages, liabilities and expenses (including attorney’s fees) incurred by the Company in relation to, arising from or for the purpose of avoiding any claim or demand from a third party that your use of the Site or the use of the Site by any person using your screen name and/or password (including without limitation your participation in any chat rooms) violates any applicable law or regulation, or the rights of any third party.

Non-Endorsement Descriptions of, or references to, products or publications within the TCC, LLC service does not imply endorsement of that product or publication. The Company and the Site makes no warranty of any kind with respect to the subject matter included herein, the products listed herein, or the completeness or accuracy of this Web site.

Links to Third Party Sites This site contains links to other Internet sites. Because the Company has no control over such sites and resources, you acknowledge and agree that neither the Company nor the Site are responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that neither the Company nor the Site will be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Preservation of Content You acknowledge and agree that the Company may preserve content you have submitted for publication within the Site and may also disclose such content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms; (c) respond to claims that any such content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of the Company, its users and the public. The company may post on the site or any other site some or all of the information and or files and or any other media uploaded to the site by you, with accordance with the company's privacy policy.

Availability The Company does not warrant the availability of the Site and/or any portion thereof, or that the Site will operate uninterrupted or error-free. This Site or any portion thereof may be suspended from time-to-time for scheduled maintenance, for unscheduled down-time, or for any other reason without notice. While the Company takes reasonable precautions to prevent problems, the Company is not responsible for any deletion, alteration or loss of data due to network or system outages, file corruption, accidental deletion or any other reasons. The Company makes no guarantees as to server reliability, performance, speed or consistency, and cannot be held liable for such. Subscriber understands that the Site is available on an "as-provided" basis.

You agree to use the Site and infrastructure at your own risk. The Company makes no guarantee of the accuracy, correctness or completeness of any information on the Site and is not responsible for any errors, omissions or delays arising from the use of such information.

Copyrights All information and screens appearing on this Site including documents, products, software and services, graphics, text elements, Site design, logos, images, and icons, as well as the selection, assembly, and arrangement thereof, are the sole property of the Company unless otherwise specified. All rights not expressly granted herein are reserved. Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the Company.

THE COMPANY RESPECTS THE INTELLECTUAL PROPERTY OF OTHERS, AND WE ASK OUR USERS TO DO THE SAME. IF YOU BELIEVE THAT YOUR WORK HAS BEEN COPIED ON THE SITE IN A WAY THAT CONSTITUTES COPYRIGHT INFRINGEMENT AND APPEARS ON OUR WEBSITE, PLEASE PROVIDE THE FOLLOWING INFORMATION TO THE COMPANY:

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest
• A description of the copyrighted work that you claim has been infringed
• A description of where the material that you claim is infringing is located on the site, your address, telephone number, and email address
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf.

Fraud In the event that the Company determines, in its sole discretion, that an order of Services may be fraudulent, we reserve the right to refuse or cancel any such order and/or offer, for any reason, at any time, and whether or not the order has been approved.

Assumption of Risk There is a risk that other users may attempt to access your computer through the Internet or connected networks. You acknowledge this risk as inherent to the shared nature of the using the Site and you agree to take full responsibility for taking adequate security precautions and safeguarding your data from loss.

Limitation of Advice This service is designed to provide accurate and authoritative information with respect to the subject matter covered. It is provided with the understanding that the Company is not engaged in rendering legal, accounting, or expert services. If legal advice or other expert assistance is required, the services of a competent professional should be sought.

Errors, Omissions, and Changes While the Company attempts to ensure the accuracy of any materials presented within this Site, the Company makes no warranties or representations as to its accuracy, and the user of this Site is warned that this service could include typographical errors, technical inaccuracies, and/or other errors or omissions. The Company reserves the right to make improvements and/or changes in this service at any time, and we reserve the right to make changes to our site and these disclaimers, terms and conditions at any time. Product prices that are listed on this Site are subject to change at the sole discretion of the Company. In the event that a product is listed at an incorrect price or with other incorrect information due to a typographical or other error, the Company has the right to refuse or cancel any orders placed for the Product listed incorrectly.

Applicable Law & General Terms These Terms, any other policies or guidelines referenced herein contained in the Site constitute the entire agreement between the Company and you. These Terms govern your use of the Services, superseding any prior agreements between you and the Company with respect to the subject matter of these Terms. You also may be subject to additional terms and conditions that may apply when you use or purchase certain affiliate services, third-party products or third-party services.

This site is created and controlled by the Company, in the State of Wisconsin, USA, and it can be accessed from all 50 states and the District of Columbia, as well as from other countries around the world. These Terms and the relationship between you and TCC, LLC and TCC, LLC will be governed by the laws of the State of Wisconsin without regard to its conflict of law provisions. You and the Company hereby expressly and freely agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Dane, Wisconsin.

The failure of the Company to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.

You agree that, except as otherwise expressly provided in these Terms, there shall be no third party beneficiaries to this agreement.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. You further agree that if a claim, suite or action is filled in connection with your order of the Products, these terms, or the Site, the losing party shall pay the attorney and legal costs incurred by the winning party in connection with said claim, suite or action.

The Company controls and operates this Site from its headquarters in the United States of America and makes no representation that the Materials are appropriate or will be available for use in other locations. If you use this Site from outside the United States of America, you are entirely responsible for compliance with applicable local laws, including but not limited to the export and import regulations of other countries in relation to the Materials and the Third Party Content. Unless otherwise explicitly stated, all marketing or promotional materials found on this Site are solely directed to individuals, companies or other entities located in the United States.

The section titles and paragraph headings in these TERMS are for convenience only and have no legal or contractual effect.

Products You understand some products** sold by TCC, LLC are "ready to assemble" products. These are identified by the verbiage RTA, Ready To Assemble or Pre-Assembled. Semi-custom and custom cabinetry are not RTA cabinets.

**Some products may come assembled. Please note that some of our products are manufactured overseas (in most cases China, Mexico, Vietnam, Asia) and then shipped to our wholesalers distribution warehouses here in the USA. Custom cabinetry is made in the USA. We are not responsible for factory or shipping damages and will work with our customer to replace damaged items as long as they have followed the damge reporting procedures within the stated timeframe. We will not replace items at no charge to a customer who hasdamaged the items themselves or failed to report missing or damaged items in the timeframe noted in their shipping email, or stated on our website.

Ordering and Payment TERMS & CONDITIONS FOR SEMI-CUSTOM & CUSTOM ORDERS

• Deposits and Final Payment: A down payment, equal to 75% of the total cost , is required upon placing a custom order. The remaining balance will be due 10 calendar days prior to shipment .

• Once the initial 24-hour cancellation window has passed, deposits are non-refundable in part or in whole, even if the order is canceled. If a custom order is canceled within the initial 24-hour period, there will be a 10% cancellation fee deducted from your refund. The refund will be a check mailed to the billing address on file.

• Any order that receives an added discount beyond the retail price must be paid in full at the time of order unless pre-arranged with TCC.
• All wholesale purchases by dealers or orders at "wholesale plus 5" or "wholesale plus 10" do not qualify for free shipping and must also be paid in full at the time of order unless payment terms are approved by TCC.
• Payment Methods: Major credit cards are commonly accepted.
• Payments of $15,000 or more will incur a 3.75% credit card processing fee . American Express cards will incur a 4.75% processing fee. This fee is applicable to the total order amount, even if split into multiple payments.

• Orders in excess of $25,000 must be paid by cashier's check or bank wire .
• Quotes and Pricing: All prices are based on the initial quotation.
• Pricing will be valid for 10 calendar days unless otherwise noted in your quote. Pricing can increase over time, and any changes made by the customer can impact the quote by increasing or decreasing the final price.

• Quotes and discounts may be based on the volume or number of items in the quote. Therefore, removing an item or items may not lower the quote price because it can affect the amount of any provided discount or sale price.

• We do not do price matching or offer price adjustments on previous orders, as we provide the best possible pricing at the time of each order based on the pricing we receive from our manufacturing facilities. Wholesale or dealer orders will not receive any additional discounts, credits or refunds because they are at the best available pricing.

Material and Finish Disclaimers

These clauses set expectations about the natural and unique properties of the materials used.

• Order Without Sample: If an order is placed without a physical door sample to confirm style or a color chip to confirm color , the customer assumes all responsibility for the selection. Replacements, credits or refunds will not be issued for dissatisfaction with color or style.

• Custom Paint Colors: Custom paint colors will be matched using Sherwin Williams paints, which are then converted to a finish made for durability. As a result, there may be slight or noticeable differences in the color when compared to a paint swatch or deck card.

• Matching Another Vendor's Color: If we are matching a color from another vendor, we require a sample of that color on wood or HDF material to be sent to us for the manufacturer. If a customer chooses to forego this step or does not request this, we will make a best-effort match using Sherwin Williams branded products. We will not issue any refunds, discounts, or credits if the color is not an exact match.

• Sample Door Policy:
• Sample doors for semi-custom and custom items run $75.00 if we have one in stock. If an in-stock sample is not the requested color but the requested color is one of our stock colors for that line, we will include a sample color chip or block with the door free of charge so customer can view the door style and color.

• Sample doors requested in a stock color that are not currently in stock must be specially made and may take 4-8 weeks for completion. The cost for these runs between $125.00 and $175.00 .

• Sample doors requested in custom colors or finishes are $365.00 and may take 5-9 weeks . These are made upon order so the lead time reflects the making of the door and procurement and blending of the finish color. It takes time to go to a custom blend facility and get the color created. We do not just go to a paint store and buy something as a color match as this is not an acceptable process for creating a finish for a custom color.

• If an order is placed, we will either credit or refund the cost of the sample door(s) up to 3 samples. If no order is placed, the sample remains the property of the customer and no refund will be issued.

• Natural Product Disclaimer: All wood products are natural and inherently unique. Variations in grain pattern, color, and texture are not considered defects. Stain absorption can vary, resulting in a lighter or darker finish depending on the wood's grain. Color may be variable throughout the same door or piece due to the graining in the wood. Darker grain areas may look deeper in color while lighter areas may look lighter.

• Hairline Cracking: Hairline cracking on the joinery of doors and face frames may appear from time to time or appear and remain permanently. This is the nature of natural wood products when painted, as wood moves by expansion and contraction and paint does not stretch. We recommend HDF door fronts for painted cabinetry; however, if you choose a paint grade maple, it is subject to this hairline cracking notice. This can be managed by using your touch-up kit wax crayon or a putty to fill in the hair line cracks.

• Painted Finish Disclaimer: Painted wood cabinetry may show slight cracking or separation at the joints as the wood naturally expands and contracts with changes in temperature and humidity. A painted finish on wood may not be as smooth as a finish on a composite material like MDF (medium-density fiberboard) due to the wood's natural texture.

• Cabinet Construction: Cabinets are manufactured as single units, not as one large, seamless piece. Therefore, minor seams may be visible where cabinets are installed next to each other. This is a normal characteristic of multi-cabinet installations and is not considered a defect. A good installation with level placement and correct face frame to face frame connection. Keep in mind that the face frame is wood and like wood in any other application, it is subject to expansion and contraction.

• Warping: If a cabinet door is showing signs of warping after initial installation and adjustment, we require the cabinet to remain in the home, acclimating for up to one full season before a replacement will be considered and issued. Manufacturer replacements for warping of 1/4" or less will not be covered by warranty or manufacturer replacement. TCC will submit a replacement request and advocate on behalf of the customer for a replacement.

• Required Acclimation: Cabinetry must be stored in a climate-controlled area for a minimum of 48 hours to two weeks after receipt in an effort to prevent alignment issues after installation. Acclimation of less than 48 hours may void warranty. When you install cabinets prior to acclimation, they will adjust and acclimate after installation and may cause warping or throw things out of level.

• Subjective Expectations: While our goal is to meet your expectations, if your cabinets arrive as described but do not meet subjective opinions, we are not responsible for replacing the cabinetry or offering any refund or credit. We will provide the door style and color you ordered and/or approved, with the understanding of all prior disclaimers about custom colors or items ordered without a sample.

• Product Specifications: We will provide cabinets with a plywood carcass, BLUM hardware for drawer glides and door hinges, and solid material/specie face frames that match the door material. In the case of an HDF or MDF door, the face frame will be birch or maple. The interior will have a natural UV-coated finish or a finished interior as an upgrade. Assembly will be done with various fasteners such as corrugated fasteners, nails, staples, and glue or a combination of such. Manufacturers reserves the right to change construction process or materials with or without notice and TCC has no control over this process.

• Hardware: All hardware will be BLUM soft-close unless a specific cabinet, like bi-fold doors on a lazy Susan or certain inserts for trash or spices, requires a different mechanism.
• Cleaning Instructions: Cabinets should be cleaned with a fresh, warm, damp cloth that has not ever been washed with fabric softeners or ever used in contact with oils or grease. Using cloths such as your dish cloth that may have been exposed to oils or grease, or washed with fabric softener, or dried with fabric softener sheets may cause streaking that you may not be able to remove. Method brand wood cleaner may be used sparingly and should be wiped dry immediately. Spills should be wiped up immediately to protect the cabinetry and finish.

Delivery and Shipping

• Lead Times: All quoted lead times are estimates only . We are not responsible for any delays caused by the manufacturer, shipping carriers, or other circumstances outside of our control. No refunds, discounts, or credits will be issued for orders that go beyond the estimated lead time. Should the lead time be exceeded by 90 days , a credit or refund will be offered at our discretion. Acts of nature or government policy are not controllable by TCC and we will make our best effort to work through this situation which may cause delays. We will not offer refunds, discounts or credits in these situations.

• Delivery Options: We offer different shipping methods. Delivery may be restricted to certain areas. Some deliveries may be via LTL freight, box truck, TCC crew or small carriers like FedEx or UPS. TCC crew may be requested by the customer in lieu of a large semi carrier, however, that may incur an additional fee to send our crew to the manufacturer to pick up the product and then deliver it to the customer. This fee will run between 2500-7500 based on number of pieces and location of delivery. The benefit of using TCC crew is that your order is 99% more likely to arrive with no shipping damage. When TCC crew picks up at the manufacturer they inspect the pieces and will refuse anything defective or damaged for a remake that will be put into process immediately. TCC crew delivery is based on availability.

• Delivery Acceptance and Inspection: Upon delivery, please do a piece count against your invoice and/or design to ensure you have received all of your items. Do not refuse your delivery in part or in whole regardless of the condition. Any missing or damaged items should be noted on the delivery slip the driver will ask you to sign. If you sign the slip without any notes of missing or damaged items, any claims made by you may be declined by TCC or the manufacturer. If your delivery is by Semi or common carrier, you have 10 days to inspect your items and report concealed damages to us. If delivered on pallet(s) by cany carrier other than TCC crew please take photos of the pallets as they come off the truck and note even the smallest tear or damage to any outer packing on the delivery slip the driver will have you sign. If delivery is by TCC crew please note any issues during delivery. TCC will spend up to two hours on site with you. Any time beyond two hours will be billed at 175.00 per hour and must be paid directly to TCC crew prior to that additional time beginning. Once TCC crew leaves, no further concealed, transit or defect reports will be accepted as we cannot determine if the issue happened after delivery, such as in the process of moving the piece inside or around the work site. Any item that is installed or modified in any way is not eligible for damage reporting as we cannot determine when the damage happened. TCC crew will take the items off the truck and place them next to the truck. They may, at their discretion, assist in moving the product to the nearest entry point, but are not permitted inside any home, garage, or storage area. Please be sure to have at least two capable people available during your delivery. TCC crew will make every effort to arrive on time or within 2 hours of the delivery appointment window.

• Delivery Confirmation and Charges: You may need to confirm your availability during the scheduled delivery window. Re-delivery or storage fees will be charged if you miss an appointment. These fees range from $175.00 to $675.00 .

• If a first delivery is missed due to the customer not being available, storage fees of $125.00 per day will apply, in addition to the re-delivery fee.
• If a second delivery also fails, we will transport the product to our showroom in Wisconsin or another approved location by TCC. The customer will have 30 calendar days to pick it up, after which it becomes the property of TCC. The customer can choose for a re-delivery from TCC crew which starts at a fee of 4500.00 plus distance. This may only be arranged after any assessed re-delivery fees and storage fees have been paid in full. Re-delivery fees are due in advance. Storage fees will begin on the day after the first failed delivery attempt and will accrue daily for up to 30 calendar days. All fees must be paid in full before cabinetry will be released. Please be available for your delivery appointment, as this will avoid any of the above issues. TCC crew has a schedule to keep and truck space to manage and missed deliveries will cause delays for other customer deliveries.

• Please note that failure to accept delivery or pick-up from our location will not result in an order cancellation, credits, or refunds. All orders are expected to be paid in full regardless of whether the customer accepts delivery or picks up. We must pay the manufacturer for the order and therefore require payment in full from the customer.

• TCC Crew Delivery: If your delivery is made by TCC Crew, your items will have been checked by our crew when they pick them up at the manufacturer. If they note any damages or defects that need replacement, they will process those requests with the manufacturer before leaving the facility. We do this to ensure you receive items that are ready to be installed and any items with issues may not be delivered until the replacements are ready. Replacements and warranty items are given rush priority.

• Legal Action for Non-Payment: Any customer who files a credit card dispute or a lawsuit after receiving their order in full or in part will be considered to be in possession of property owned by TCC. Those items will be considered stolen, and all enforcement actions will be taken immediately to recover our funds and/or product. TCC is a Wisconsin entity, and all legal processes will be initiated and bound to the county of Sauk in the state of Wisconsin. All theft reports or requests for investigation will be shared with and or forwarded to local authorities in the jurisdiction where the cabinetry has been delivered. We reserve the right to file liens against real estate, seize accounts, and garnish income or assets in an effort to recover funds. If you receive your order and are missing items please contact TCC so that we may investigate if they were lost by the carrier or never shipped from the manufacturer. We will make sure you receive any items that can be confirmed as not delivered.

Warranty and Returns

This section clarifies our policies on product quality, returns, and damages.

• Limited Workmanship Warranty: Manufacturer offers a limited warranty covering defects in workmanship under normal household use. Exclusions include damage from improper installation, misuse, alterations, improper care, outdoors use, lack of proper climate control , natural wood variations, and normal wear and tear. If you reside in a state that disallows limited warranties, please consider that there is no warranty on the product.
• Cooperation: Purchasers must cooperate with TCC's requests for investigating warranty claims.
• No Guarantee of Exact Match on Replacement/Repair: Due to the natural aging of materials, exact matches for finish or appearance are not guaranteed for repaired or replaced products. The manufacturer retains the right to replace discontinued styles with the closest style match.

• Damage After Delivery: Any damage that takes place during or after delivery, up to and including installation, is the responsibility of the homeowner and their contractor to determine which party is responsible for purchasing replacements. TCC will not provide replacements for damages that occur on-site, errors in cutting trim, panels, or fillers, or any other problem arising after the item has been delivered to the home.

• Damage and Defect Policy: In the event that cabinetry is received with any type of damage or manufacturer defect , we will provide replacements for the affected items. We do not offer refunds or credits for on-site labor to repair or modify damaged items, nor do we offer credits or refunds if you choose to keep the damaged or defective cabinetry as-is.

• Returns: Returns are not accepted for customized fully built, or personalized items. All semi-custom or custom cabinetry, including fully built units, accessories, decorative accents, inserts, trim, and panels, are not returnable.

• Warranty Claims: Claims typically need to be made to us as the dealer.

Limitation of Liability

• Sole and Exclusive Remedy: Repair or replacement under warranty is the purchaser's sole and exclusive remedy for product defects.
• No Liability for Indirect/Consequential Damages: TCC is not liable for indirect or consequential damages , including lost profits.
• TCC is not liable for an actions or lack thereof by any manufacturer or distributor.

Obtaining Warranty Service

• Contact Us: To obtain warranty service, contact us at [email protected] or call us at 888-711-0171.
• Proof of Purchase: Proof of purchase (dated sales receipt) is required to obtain warranty service.
• Photos taken at close-up and wide angle of the items will be required and must be clear and not fuzzy or distorted. A brief written description must also be included so we understand what we are looking at, what piece it is and what the issue is. Damage and defect reports also require the above photo and description process.

Other Important Notes

• The cabinet manufacturer may modify product design or materials without prior notice or obligation to change previously sold items.

Our Right TCC, LLC reserves the right: To cancel any order before shipment and will issue a full refund to the customer. TCC, LLC reserves the right to refuse service/sales to any customer with or without stated cause or reason. To file a lawsuit within the state of Wisconsin against any customer who has received their product, assembled, modified, installed or damaged it that disputes their payment. This will be considered an attempt to defraud the Company and will be met with a lawsuit. Customers with damages must follow the damage replacement procedure and the Company does not guarantee and cannot guarantee the length of time it takes to issue and receive replacements from the warehouse locations or factories. If a customer has not received items after a specicified period of 6 calendar months the customer will be entitled to a refund for ONLY the items they have not received.