For orders arriving with a freight company:
What Happens If I Refuse Delivery Of One or More Items Or My Entire Order For Any Reason?
*Deliveries will be on 53 foot trailers. Please contact us about your delivery IF: You live in a Gated Community, on a private drive, narrow road or cul-de-sac. Then, we can arrange in advance for a smaller truck to make your delivery.*
**Please note that an email will be sent after your order ships with a detailed explanation on how to accept an order that shipped with a freight company**
***If the delivery is being made to a less accessible area or areas which require special/additional freight services (crossing water, on a small island, etc...), you may be responsible for additional freight charges. If this is the case, we will contact you prior to your order shipping to go over your options.*
For orders arriving with FedEx/UPS Ground:
Please inspect the boxes within 48 hours of delivery and contact woodcabinets4less.com with reports of any damage or missing pieces. After 48 hours our manufacturers will not accept and damage or missing pieces claims and you will be responsible for re-ordering.
If we have helped you in designing your kitchen:
You are responsible for confirming the pieces and fit. Woodcabinets4less will not be responsible for a fit or selection issue. Please also be aware that a lot of customization happens on site and is done by your contractor.
Please note we work off of your measurements. In the event something is measured inaccurately which ends with an error in your cabinet sizes, woodcabinets4less.com cannot be held liable. Please make sure to look over every measurement for your kitchen and every cabinet on your final invoice to make sure that it is correct and exactly what you want. If you do not understand something or have any questions about where a cabinet or accessory is being used please make sure to ask before you sign off on the order.
Free Shipping, Paid Shipping & Order Pick-Up:
For orders placed without seeing a door sample prior:
We strongly urge you to place door sample order(s) of your cabinet before you purchase to make sure it is exactly what you are expecting. Computer screens can alter images and although close, images seen on our website can vary from actual cabinets - which is why we suggest you order a sample first. If you choose not to order a sample and end up not liking the kitchen (because it is not what you expected) woodcabinets4less will not accept a return on those items.
We want you to be completely satisfied with your purchase! To ensure your satisfaction, please take a moment to read through the below information to better understand the unique characteristics of the wood species, finishes and processes we use as it relates to the finished product appearance.
Naturally occurring characteristics such as variations in color, grain, mineral streaks and knots are not considered defects. Color variations are a natural occurrence due to substrate, age, character of cabinets and exposure to UV light and sunlight. Such variations and changes are not considered defects. For these reasons, new and/or replacement cabinets may not match display samples and/or existing cabinets. These natural characteristics may also visibly show through the cabinet finish by way of grain, worm holes and knots. This is not considered a defect.
Warping is the bending or twisting of a part due to moisture and atmospheric changes. To measure a door or shelf, lay the product on a flat surface and measure the gap from the surface to the part. The standard allowable tolerance for wood is 1/8" per lineal foot. Materials that fall within specification are considered acceptable, as a part of the natural substrate characteristics.
Paint finishes are uniquely different from stained finishes. On all painted products, expansion and contraction are typical due to changes in climate conditions. Due to the normal movement, paint finishes may develop separation lines, finish breaks and seam lines. These will be most notable at stile, rail and panel joints. Joint separations may become more noticeable over time and through season changes. Some of the grain pattern and characteristics (checks, pin knots) as well as seams and joints will remain visible through the paint finish. These are normal and are not considered quality defects. Seam lines and finish breaks are normal characteristics of paint finishes and should not be considered a reason for product replacement. Over time, there may be a slight color shift due to exposure to natural and artificial light.
Wood is in a constant state of expansion and contraction, therefore hairline fractures will soon be noticeable at the joints on the cabinet face frame. These will not weaken the finish, but they will be noticeable.
When mitered doors are painted with a solid color finish, the joints of the miter door will appear as the wood expands and contracts due to normal environmental changes.
The glazing process is a custom hand-applied technique that will vary between individual cabinet doors, and will not look exactly the same on every door. Differences in thickness, darkness, and consistency are to be expected with this hand-applied finish and are not considered to be a defect. Glazing can be a pen accent or a full body glaze that covers the entire door and drawer front.
EXPANSION AND CONTRACTION
Moisture content varies by wood species. Dry climate conditions can cause wood to shrink. Once the cabinets acclimate, the stain glaze, or final finish may need to be touched up. If not thoroughly wiped clean, these polishes and oils can create either a hazy look or act as attractant to dust and dirt.
How long will I have to open my cabinets and check for concealed damage after my delivery?
You will have up to 5 calendar days for semi-deliveries and 48 hours for FedEx and UPS deliveries to open all cabinet/accessory boxes and inspect for any damages, defects, or missing items (including hardware). If anything is missing, damaged, and/or defective, please go here to file a claim: https://woodcabinets4less.com/claims/ within the time frame specified in your pre-delivery email we will send out to you prior to your cabinets arriving. We cannot process any damage or missing request unless this form is filed.
How To Report Damages & Missing Items To WoodCabinets4Less
Is there any kind of reimbursement for labor required to repair items received with damage?
If replacements parts are needed, WoodCabinets4Less is only responsible for providing those parts. We will not reimburse any additional costs of labor incurred by the customer to replace or repair damaged cabinets. Damage normally occurs in the shipping process and WoodCabinets4less, although we do try very hard to communicate with the freight company to take care in shipping, cannot be responsible for labor related repairs as we will provide replacement pieces.
Do I receive a new cabinet if something is damaged in the box?
Depending on the damage, in most cases, a replacement part will be sent, not an entire new cabinet. The manufacturer reserves the right to determine the most cost effective and efficient method to correct damaged and/or defective cabinets/accessories. For example, if a door is cracked, you would receive a new door, not a whole new cabinet. If you received Pre-Assembled cabinets, in some cases, it may be necessary to unassemble a cabinet or part of a cabinet if it’s required for a replacement part.
If you have a design whether done by woodcabinets4less or another company, you are responsible for making sure that the items in your design match the items in your cart. Whether woodcabinets4less loads your cart for you, or you load your cart, please double check it. Woodcabinets4less will not issue refunds or credits of any kind for errors in the design or cart, or correlation between the them regardless of who made the error. It's important for you to verify your items in case we make a mistake.
If you are unsatisfied with RTA (Ready To Assemble) product in any way we do accept returns under the following guidelines (Please read entire page for clarification of bullited items):
1.) We strongly recommend ordering door samples before purchasing any cabinets to make sure the finish and style are exactly what you want. Any order placed without samples are not returnable including RTA (Ready To Assemble Cabinetry).
2.) If you mis-measure: You can absolutely exchange the item (as long as the item you wish to return is in the original packaging and is not one of the non-returnable items – see: (Are there any items that cannot be returned? In FAQ or refer to the paragraph above.). Just contact customer service and they will get a return authorization for you to include with your returned item and let you know the address where it should be returned. We ship out of many locations, so please do not return anything without speaking to customer service to make sure the return address is correct. **A return Authorization number is required for all returns and without this number no credit will be issued. If something is returned to the incorrect address, unfortunately, we won’t be able to issue a refund for that item, nor will we ship it back or forward it on. There is a 35% restocking fee for all returned items and you would be responsible for the return shipping. The initial shipping charge you paid when placing the order will not be able to be refunded. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.
3.) As long as the item you wish to return is in the original packaging and is not one of the non-returnable items (see Are there any items that cannot be returned?), you would just need to contact customer service within 7 days of your delivery. They will get a return authorization for you to include with your returned item and let you know the address where it should be returned. All returns require a return authorization number. Returns without this number will not be accepted and credit will not be issued. We ship out of many locations, so please do not return anything without speaking to customer service to make sure the return address is correct. If something is returned to the incorrect address, unfortunately, we won’t be able to issue a refund for that item. We will not return or forward on a shipment that is mis-shipped due to lack of return authorization, nor will any credit be issued. There is a 35% restocking fee for all returned items and you would be responsible for the return shipping. If you’re returning something that requires shipment by a freight company, we would be happy to get a quote using our carriers (as we can normally receive lesser expensive rates than if you were to get a quote locally) and if you’d like to use our carrier, that amount would just be deducted from your refund amount. You would also need to make sure the item(s) is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.
4.) ARE THERE ANY ITEMS THAT CANNOT BE RETURNED? NON-RETURNABLE ITEMS:
Non-returnable items, if received damaged or defective, will be replaced when our damage policy is followed. While not returnable you won't be stuck with something damaged or defective.
Cabinets shipped pre-assembled, all pre-built or fully built cabinetry regardless of brand or style, quick ship maple, semi-custom, premium/custom, RTA (ready to assemble) cabinets that have been opened or assembled by the customer to any degree. Trim, molding and accessories from any line are not returnable. Items must be in original received condition. Any items not noted on driver BOL form which may have shipping damage are not returnable. All items must be approved for return and a return authorization number issued or the return will not be accepted and customer will not receive account credit. PLEASE BE SURE TO READ OUR FAQ (FREQUENTLY ASKED QUESTIONS PAGE) FOR FURTHER INFORMATION ON RETURNS AND EXCHANGES.
BY PLACING MY ORDER, I ACKNOWLEDGE THAT I HAVE READ THE STATEMENTS ABOVE AND ACKNOWLEDGE THE PRODUCT CHARACTERISTICS OUTLINED.
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