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FAQs
An email address is required to place an order as it is our primary means of communication for order confirmations, shipment tracking and intermittent correspondence.
We do not offer installation services. If you are in our local area we may be able to provide names of contractors in that area but are not responsible for their performance, scheduling or pricing. All installers or contractors are their own business completely separate from The Cabinetry Company and we will not assume any responsibility or liability for them. If any party you hire to install your cabinetry damages any part causing it to need replacement, The Cabinetry Company will not provide replacements free of charge when it is the installer who has damaged the item(s). Be sure to clarify with your installer who will be responsible (you or them) should any item be damaged during installation or while it is sitting in the project area. It is critical that the party ordering and paying for the cabinetry inspect it upon delivery, do not leave this to another party. If you are assembling and/or installing your cabinetry yourself please note that The Cabinetry Company is not responsible or liable in any way for the safety of your working environment, tools, ability to operate them or assemble/install your cabinetry. Please utilize the resources available on our website such as assembly videos or call us if you have questions. We're happy to help answer questions but cannot dictate to you how to execute your project because we are not there with you. Make a plan, ask questions and be as comfortable as you can prior to ordering.
No. Shipping amounts are calculated during the checkout process and are not included in the price of the cabinets. Once you've placed all the items in your cart and are proceeding through the checkout process, there will be a point before payment that you can see any shipping cost associated with your order.
You can receive a quote by using our contact form found here: https://woodcabinets4less.com/contacts
We don't offer quotes for items on our website; you can get pricing on those by simply adding them to a cart and then applying any coupon or discount code available.
Any quote provided expires 7 calendar days from date issued unless otherwise noted on the quote.
If you are requesting pricing on Premium Cabinetry we are happy to provide pricing for you. Please use the contact link from above and include the color, style, and specific list of the cabinets (sizes) and trim you need. You must include your budget with this request; we will not quote anything without a budget included. By including your budget or a price you are trying to compare from another seller, we can save both you and us a lot of time by knowing what that number is. Often we are able to determine up front if your budget or pricing from another seller is something we can meet or beat.
If you don't have a cabinet list or don't know what sizes or configuration you need please visit our kitchen design services page here: https://woodcabinets4less.com/kitchen-design-services
We are not able to provide a quote without specific items and sizes. If your existing design or list of items needs to be re-designed to fit another cabinetry line you would need to fill out a design request.
If we quote a list of pieces or existing design from another retailer we are not responsible for fit or quantity. It's really important if you have a list or existing design for you to be sure of, and feel comfortable that everything is as you need it to be. We have no way to check it for you against your room. We mention this because if you are missing an item or something doesn't fit it can be expensive to ship a separate order and we don't want you to run into a situation where this would happen to you. These things can also delay your installation.
Your order status will be in "processing" until it ships. Once it ships you'll receive a shipping notification via email and your order status will change to "complete".
We accept MasterCard, Visa, Discover, American Express, Bank Checks, Money Order, Affirm, Financing, PayPal Credit. Affirm and PayPal Credit have terms and require qualification to utilize there programs; these programs are not influenced or controlled by The Cabinetry Company. If shopping locally or in our showroom we offer our own credit card issued through Synchrony Bank Home Stores which may be used at our location as well as hundreds of other retailers across the country.
Orders over $23,000.00 require a cashier's check or bank wire payment.
Larger cabinet and full kitchen orders will be shipped with a common freight carrier (the freight carrier will be determined when your order is ready for shipment and you will be emailed this info with you shipment confirmation). Smaller cabinets and accessories will be shipped with FedEx or UPS Ground.
Note that there is an $80.00 surcharge for shipping any item 96" and longer via FedEx. Be sure to have all toe kick and molding added to your main order to avoid this added shipping charge for ordering extra items after your main order ships.
IT IS CRITICAL THAT YOU READ THROUGH YOUR SHIPMENT TRACKING EMAIL YOU'LL RECEIVE WHEN YOUR ORDER SHIPS. THIS EMAIL CONTAINS THE INFORMATION YOU NEED TO RECEIVE YOUR ORDER AND EXPLAINS THE PROCESS OF REPORTING MISSING ITEMS OR SHIPPING DAMAGE. FOLLOWING THESE SIMPLE PROCEDURES ALLOWS US TO REPLACE YOUR DAMAGED PARTS AT NO COST TO YOU. IF YOU DON'T FOLLOW THESE PROCEDURES YOU MAY END UP HAVING TO PAY TO REPLACE DAMAGED PARTS OR MISSING ITEMS.
You have 2-5 calendar days (depending on the cabinet style/manufacturer) to open all cabinet/accessory boxes, inspect the contents and notify The Cabinetry Company of any damage(s) or missing items. If you find anything damaged, go here to file a damage or missing items claim: https://woodcabinets4less.com/claims/
When your order ships you will receive an email with complete instructions on how to receive your shipment and what to do if there is damage; it will also tell you, based on the style and manufacturer of your cabinets, how many days we have to report damages.
Depending on the warehouse your cabinets are shipping from and the freight company, most transit times to your local freight terminal will be additional 1-14 business days. After your order arrives at the terminal, the freight company will contact you (at the number you entered with your shipping address on your order) to schedule the exact delivery date and time. Please understand that we do not own the freight company and we cannot control their processes. If you run into a problem with the carrier once your shipment is in transit we will be happy to try and help.
It covers the parts and finishes. It does not cover assembly or installation. Manufacturer cannot determine who built the cabinet and how or who installed it and how. If you have an issue with the construction/strength of your ready to assemble or ready to build cabinet please contact the person who put it together. The Cabinetry Company is not responsible for construction defect or issues after installation. We cannot and do not guarantee workmanship of an individual assembling or installing your ready to assemble or ready to build cabinets.
We strongly recommend ordering door samples before purchasing any cabinets to make sure the finish and style are exactly what you want. However, if you receive the cabinets and aren’t happy with them, you would be able to return your order (as long as the item you wish to return is in the original packaging and is not one of the non-returnable items - see Are there any items that cannot be returned?). There is a 35% restocking fee for all returned items and you would be responsible for the return shipping. The initial shipping charge you paid when placing the order will not be able to be refunded. If you received free shipping, the shipping amount paid by woodcabinets4less would be deducted from any refunds. You would also need to make sure the order is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. We would be happy to get a quote using our freight carriers (as we can normally receive lesser expensive rates than if you were to get a quote locally) and if you’d like to use our carrier, that amount would just be deducted from your refund amount. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.
In stock samples typically ship free via FedEx, UPS or USPS Priority within 24 business hours of ordering. Only full sample doors are returnable for a refund of your deposit. Sample chips or sample moldings are not returnable/refundable. You can return your sample doors within 30 days of receipt by sending them to: WoodCabinets4Less 515 Rainbow Rd Suite 1 Spring Green, WI 53588. We do not cover return shipping. Please be sure to include your order number so we know who to issue a credit to. Samples not received back within 30 days will not be credited. We are not responsible for any delays the carrier may have in delivering your item(s). The Cabinetry Company reserves the right to limit the number of samples ordered by a single client.
If you place a cabinet order of 500.00 or more for a style you have received a sample for within 90 days we will issue a refund to you for your samples whether or not you return them.
Yes, absolutely (as long as the item you wish to return is in the original packaging and is not one of the non-returnable items – see: (Are there any items that cannot be returned?). Just contact customer service and they will get a return authorization for you to include with your returned item and let you know the address where it should be returned. We ship out of many locations, so please do not return anything without speaking to customer service to make sure the return address is correct. **A return Authorization number is required for all returns and without this number no credit will be issued. If something is returned to the incorrect address, unfortunately, we won’t be able to issue a refund for that item. There is a 25%-35% restocking fee for all returned items and you would be responsible for the return shipping. The initial shipping charge you paid when placing the order will not be able to be refunded. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.
While we would love to honor all discounts all the time, many of the discounts offered during sales are issued directly from the manufacturer and are only valid for orders placed during the advertised sale dates. The manufacturers have very strict policies about discounts only applying to orders placed during these times. We often have no prior knowledge of the discounts that will be available until we are notified by the manufacturer. Because of this, we are not able to honor discounts for current sales on past orders even if the order was just placed or has not shipped yet. Orders that are cancelled because current sale discounts cannot be applied may be subject to restocking fees and/or initial and return shipping charges (if the order has already been shipped and is in transit). If you wish to return an order that has already been delivered, our normal return policies would apply. We do not offer additional discounts if the person assembling or installing your cabinets has mistakes, or problems assembling them. Please be sure the person(s) putting the cabinets together and installing them are aware of this.
If the wrong cabinet or accessory is shipped to you by mistake, please contact us within 5 days at 888-711-0171 or [email protected], and we will process and ship your correct items as quickly as possible. Pictures or other documentation may be required and if the incorrect item(s) needs to be returned, we will provide you with a shipping label.
Yes, there is a 25%-35% restocking fee on all returned items. The percentage depends on the manufacturer.
Don’t worry! There’s no need to return a damaged order, we will be able to get you the replacement parts/cabinets that are needed (please see What if something on my order is damaged?). If you decide to return your entire order it would be treated as a regular return and you would be responsible for the return shipping and a 35% restocking fee. If you received free shipping the amount paid by woodcabinets4less on that shipping will be deducted from any refunds. We will also need the delivery paperwork that noted the damage (paperwork the delivery driver had). ONLY UNOPENED RTA (READY TO ASSEMBLE CABINETS) IN THEIR ORIGINAL, UNOPENED CONTAINER CAN BE RETURNED WITHIN 30 DAYS OF RECEIPT. All other cabinets are non returnable. You can go here to file a damaged or missing items claim: https://woodcabinets4less.com/claims/
Currently we do not accept orders outside of the 48 continental U.S. states. We do not ship to Alaska or Hawaii.
We do NOT, under ANY circumstance, export products or ship anything outside the continental USA. If your order is shipping to a freight forwarder you are responsible for all export arrangements and fully responsible for the costs, contents and condition of the items once they arrive at the forwarder. Should you not be able to complete your shipment we will charge a 35% restocking fee and you will be responsible for all freight costs we have incurred, or will incur for shipping to the forwarder and back to the warehouse. Refunds are at the sole discretion of WoodCabinets4Less and there will be situations where we will not refund any amount. If you received free shipping you will be responsible for reimbursing The Cabinetry Company for its costs in shipping the order to the forwarder. You will also be responsible for all costs in return shipping. The order must be received back in re-stockable condition based on discretion of the warehouse for any credit to be issued. If WoodCabinets4Less has to take legal action, all legal actions and issues regarding these situations are governed by the laws in the state of Wisconsin, USA.
No, if any cabinets are damaged, please do not assemble these cabinets. The pictures needed by our claims department must be unassembled cabinets. Due to manufacturer guidelines, replacement parts will not be issued for cabinets that are already assembled or assembled to any degree because the manufacturer does not know the damage didn’t occur during assembly. Please leave any damaged cabinets unassembled until customer service lets you know it is okay to do so.
No, do not refuse any damaged items, just note the damages on the shipping paperwork the driver has, have them sign and make sure you receive a copy. Then, FILL OUT A CLAIM FORM HERE: https://woodcabinets4less.com/claims/
The warehouse that ships the cabinetry will not accept returned shipments without authorization and the freight company will not return the shipment without return freight charges which would be the responsibility of the customer.
- Take photos of the shipment as it comes off the truck and note ANY visible damage to the outer wrap or pallets on the delivery slip the driver will have you sign. Do not let the driver leave without providing this delivery slip to you. NOTE: The delivery slip is NOT the same thing as the packing list.
- It is extremely important that you do a piece count and make sure all ordered pieces are there (unless you’ve been informed of any out of stock items). Some pieces may be packaged together, i.e. crown molding, fillers, etc… If you can, open any accessory boxes while the driver is there to make sure all pieces are accounted for, if you’re not able to, mark the Bill of Lading (BOL – shipping paperwork that the driver has) that you weren’t able to verify the piece count in that specific box. If there is anything missing, it must be noted on the BOL. Make sure to get a copy of the BOL with the driver’s signature and that the driver has a copy noting any shortages, we will need a copy sent to us to process your replacement order. If shortages are not noted on the BOL, we will not be able to reship these items for no charge.
- In addition to doing a piece count, you want to check each box for visible damage. The trucking company is required to let you check the outside of each box. You do not need to open each box, just check over the outside for cracks, dents, holes, etc… If the driver tells you they will not wait for you to check over the boxes, call the trucking company and explain that you need to note any visible damage on the BOL and the driver is giving you a hard time (this is not very common). The number to the trucking company will be on the BOL. The boxes are checked in the warehouses before being shipped out, however, as soon as the trucking company picks up your order, they are responsible for any damages that occur in transit and will only approve replacements if the damages are noted on the shipping paperwork -delivery slip.
Please contact customer service immediately if you need to change your shipping address. If a shipping address is changed after an order ships or if an address was entered incorrectly on an order and needs to be changed after shipment, most freight companies will charge a fee. We will contact the freight company ASAP if your order has already shipped and find out if there are any fees involved. We will do our best to eliminate or reduce any fees, but if the freight company charges for the change, you would be responsible for these charges.
If you need to cancel or make changes to your order, please let customer service know within 24 hours of placing your order. Orders cancelled within the first 24 hours will be assessed a 10% cancellation fee that is non-negotiable and not refundable. After 24 hours changes/cancellations may not be made.
As long as the item you wish to return is in the original packaging and is not one of the non-returnable items (see "Are there any items that cannot be returned?"), you would just need to contact customer service within 7 days of your delivery. They will get a return authorization for you to include with your returned item and let you know the address where it should be returned. All returns require a return authorization number. Returns without this number will not be accepted and credit will not be issued. We ship out of many locations, so please do not return anything without speaking to customer service to make sure the return address is correct. If something is returned to the incorrect address, unfortunately, we won’t be able to issue a refund for that item. There is a 35% restocking fee for all returned items and you would be responsible for the return shipping. If you received free shipping the amount paid by The Cabinetry Company will be deducted from any refunds. If you’re returning something that requires shipment by a freight company, we would be happy to get a quote using our carriers (as we can normally receive lesser expensive rates than if you were to get a quote locally) and if you’d like to use our carrier, that amount would just be deducted from your refund amount. You would also need to make sure the item(s) is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.
If Glass Door Inserts or Glass Shelves are damaged during shipment, the manufacturers will not re-ship since they would have to ship via Ground and will more than likely be damaged again. If you receive damaged glass, please send pictures and let our offices know immediately and you will be issued a credit so the glass can be cut/purchased locally.The credit amount is based on The Cabinetry Company discretion and cannot be decided by the customer. We issue glass credits based upon the portion of the cost the manufacturer lists for the glass.
The cabinet manufacturers reserve the right to determine the most cost effective and efficient method to correct damaged items as a result of manufacturer defect or freight/shipping damage. This may not involve a total cabinet/accessory replacement. For example, a cabinet with a damaged door would receive a new door - not an entirely new cabinet. A cabinet with a damaged side or back panel would receive that panel or a skin only and not an entire cabinet.
Orders may not be cancelled after the first 24 hours. No credits or refunds will be issued after the 24 hour period has passed.
Orders go to the manufacturer warehouse after the first 24 hours and The Cabinetry Company is then liable for full payment to the manufacturer and we are not able to cancel the order. In emergency cases we will cancel the order but the customer will have to cover whatever losses The Cabinetry Company has on the order. Meaning, what we have paid or have to pay. Shipping will not be refunded and if free shipping is included with the order, then customer will have the actual shipping cost amount deducted from any refund because cancelling at this point means The Cabinetry Company has to take delivery of the order and that means that it will ship regardless, and a freight cost will be incurred.
You have 24 business hours to cancel your order after it’s placed. There will be a 10% cancellation fee deducted from your refund. Please email us at [email protected] and we will handle the cancellation for you. After 24 hours, the order cannot be cancelled as it will have transferred to the fulfilling warehouse. CANCELLATION REQUESTS MUST BE DONE VIA EMAIL, USING THE EMAIL ADDRESS THAT IS ON THE ORDER. This is to help protect customers from other parties cancelling their orders.
In some cases, there will be certain items out of stock. If this is the case, we will notify you and let you know when it will be in stock. Then you will have the option to:
- Ship all in-stock items right away and the out-of-stock item(s) when they come in and you will be responsible for any additional shipping charges
- Wait until all items are in, then ship
- Cancel the out of stock item(s)
- Switch the out of stock item(s) to another item that is in stock and ship the order.
While The Cabinetry Company tries to monitor stock for each manufacturer, we can only rely on their records of inentory, and there are times when the manufacturer will show items in stock and then we find out that they are out of stock. We will do our best to work with you to resolve the issue as quickly as possible.
If shipping to a residential address, it is a curbside, end of truck delivery. Curbside, meaning the delivery will be made either at the curb or in your driveway, depending on what the driver deems the easiest and safest way to deliver your order. End of truck, meaning the driver is only responsible for moving the pallet to the end of the truck (unless you order a lift gate). From that point, it is the customer’s responsibility to unload the pallet piece by piece (this is a perfect time to do a piece count and inspect each box for damage).
The lift gate is like an 'elevator' on the back of the freight truck that lowers the pallet onto the curb. You would then unload the pallet from the curb as opposed to the back of the truck. Certain orders will not be able to use a lift gate due to the size of the pallets used for delivery. If your order is able to utilize a lift gate, it will be automatically included on your delivery free of charge!
Free shipping offers apply to all kitchen cabinet and bathroom vanity orders during free shipping promotional periods only. Accessories such as trash inserts, roll out trays and specialty cabinet inserts do not ship free unless included in a qualifying cabinetry order. Free shipping is not always available. Please watch our website for details on free shipping or give us a call. NOTE: IF YOU ARE ORDERING CABINETRY THAT SHIPS FROM DIFFERENT LOCATIONS ONLY 1 POINT OF ORIGIN WOULD QUALITY FOR FREE SHIPPING AND YOU WOULD BE INVOICED FOR THE OTHER SHIPPING AMOUNT PRIOR TO CABINETRY SHIPPING OUT.
**Free shipping only applies to the 48 contiguous US states, it does not apply to Alaska, Hawaii, or out of country orders.** In the event you cancel your order after it has shipped, the shipping that would have been charged (had the Free Shipping discount not been applied) and any return shipping fees will be deducted from your refund.
***Ordering a large item such as a pantry with less than a total of 5 items or ordering a single item will result in an added or higher shipping cost.
If it’s a small RTA cabinet, it can usually be returned via ground shipping (FedEx, UPS, USPS, etc…). If it’s a larger, heavier item then it would need to be returned using a common freight company. You would also need to make sure the item(s) is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. If you’re returning something that requires shipment by a freight company, we would be happy to get a quote using our carriers (as we can normally receive lesser expensive rates than if you were to get a quote locally) and if you’d like to use our carrier, that amount would just be deducted from your refund amount. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.
Some manufacturers will require damaged parts or cabinets to be returned in order for replacements to be sent. These parts/cabinets must be returned to the manufacturer if requested or you will be charged for the cost of the replacement parts/cabinets. Returns must be received within 30 days of receipt of replacement parts (or sooner, if requested), or else you will be charged for all parts. Different finishes ship from different warehouses throughout the USA, so please be sure to confirm the return address before returning anything. If they are returned to the wrong location, unfortunately, we won't be able to replace the damaged parts for no charge.
It is very important to look for any damages to the outside of the boxes upon your delivery. If any damages are visible, mark this on the shipping paperwork the driver has and be sure they sign and give you a copy (do not refuse any damaged items). Many times the contents will not be damaged even if the box is, but if you find any parts of the cabinets to be damaged, please report it BY FILING A CLAIM HERE: https://woodcabinets4less.com/claims/
You will have 2-5 days from the day of delivery to report any damages. Your shipping confirmation email will state the amount of time available for filing a claim.
Credit card authorization is needed before an order can be processed so your credit card will be charged when your order is placed. Please note that once you have received your order, assembled and/or installed it, any credit card disputes will be considered an attempt to defraud The Cabinetry Company and will be vigorously pursued as such. If you receive items with damages or defects please be sure to follow our replacement guidelines so we can replaces those items for you. We are not responsible to refund any amount to a customer due to confusion during assembly or installation.
Most Ready-to-Assemble orders will ship in 5-15 business days. Pre-Assembled orders will ship in 10-20 business days. Quick Ship Semi-Custom orders will ship in 7-30 business days, Semi-Custom orders will ship in 4-11 weeks depending on the finish, Premium/Custom orders will ship in 7-15 weeks depending on the finish. These times are averages and are NOT guaranteed.
Many cabinets will be very large and heavy (in excess of 100 lbs) so having 1 or 2 additional people to help is highly recommended. The delivery drivers work for the freight companies and are not employed by woodcabinets4less.com and for insurance purposes, are not able to assist in unloading any cabinets so he or she would not be able to help during this process.
If replacements parts are needed, woodcabinets4less.com is only responsible for providing those parts. Unfortunately, we will not be able to reimburse any additional costs of labor incurred by the customer to replace or repair damaged cabinets.
Depending on the damage, in most cases, a replacement part will be sent, not an entire new cabinet if you have an RTA or Pre-Assembled order. The manufacturer reserves the right to determine the most cost effective and efficient method to correct damaged and/or defective cabinets/accessories. For example, if a door is cracked, you would receive a new door, not a whole new cabinet. If you received Pre-Assembled cabinets, in some cases, it may be necessary to unassemble a cabinet or part of a cabinet if it’s required for a replacement part. If you have a quick ship semi-custom, semi-custom or premium/custom cabinet then the manufacturer will typically ship an entirely new piece unless it is a damaged door or drawer front/box in which case they will ship a replacement door/drawer/drawer box.
Various finishes ship from different locations throughout the USA. If you are ordering multiple finishes, you may receive separate shipments depending on which warehouses they are being shipped from. You will receive confirmation emails whenever your order (or part of your order) has shipped. Inside cabinet accessory items would also ship separately (trash inserts, pullouts, etc…) If some of your items are on back order you will have the option of receiving the in stock cabinetry first and then the back order pieces or of waiting until the back order is in stock and receiving everything at once.
Built or pre-assembled cabinetry is not returnable. Built cabinetry including, but may not be limited to:
- Any Cabinet That Is Not Ready To Assemble Is Considered Built Cabinetry.
- Premium/Custom Cabinetry/Semi-Custom Whether RTA, RTB Or Built.
- Any Cabinet With A Custom Color, Specie, Or Finish.
- Quick Ship Maple Cabinetry If Built For Local Clients
- Pre-Assembled Cabinetry
- Custom Items (Anything made to a specific size or modified or customized in any way).
- Roll-out trays.
- Panels, decorative end panels.
- Inserts of any kind.
- Hoods.
- Trims, moldings and accessories are not returnable.
Any Ready To Assemble Cabinet That Has Been Opened, Assembled, Modified In Any Way
- Any opened item.
- Items that have been damaged on the work site or by a contractor or customer
- Items ordered without receiving or viewing a sample first
- All accessorial items such as, roll-out trays, trims, mouldings, inserts of any kind, fillers or decorative accents and hoods.
- Subjective opinion: If an item or items do not seem to meet a client's idea of what they should be but are what the client ordered we cannot accept a return based on that. We'll work with a client to resolve the issue but will not issue refund because of this. Ordering a sample is important and recommended.
Trim and accessories are not returnable.
Damaged items when reported within guidelines will be replaced in whole or in part.
WoodCabinets4Less.com reserves the right to refuse service, remove or edit content, terminate accounts, or cancel orders at its sole discretion.
