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DELIVERY HELP
HERE YOU'LL FIND INFROMATION ON HOW THE DELIVERY PROCESS WORKS AND WHAT TO EXPECT
📦 1. Non-Freight Deliveries (FedEx / UPS Sample Doors & Accessories)
3 Day Damage Window: Please inspect your delivery immediately. Report any damage to us within 3 Days of receipt so we can issue replacements.
🚛 2. Large Freight Deliveries (Cabinets)
Delivery Appointment Required: The freight company will call you to schedule a delivery time. You must answer/confirm this appointment, or your order will not be delivered. (Note: Online tracking shows when your order reaches the local terminal, NOT your house arrival date).
Location Accessibility: Let the driver know during your scheduling call if you live in a gated community, on a cul-de-sac, or on a steep hill (cabinets arrive on a semi-truck).
Help Unloading is Required: Prepare to have 1 to 2 people available to help unload. Drivers lower boxes to the end of the truck or liftgate only—they cannot carry items into your home.
🔍 3. Receiving & Inspecting Your Order (48-Hour Claim Window)
The manufacturer strictly requires claims to be filed within 5 calendar days of delivery. After 5 days, replacement costs and shipping cannot be covered. *Some manufacturer's may have differnt criteria.
Check Boxes Against Invoice: Ensure all boxes are accounted for before the driver leaves. Check long skinny boxes (trim/toe kicks/crown molding) by peeking inside.
TAKE PHOTOS OF THE PALLET(S) AS THEY COME OFF THE TRUCK.
Note Damage on Delivery Receipt: If outer wrap or boxes are torn, crushed, or open, have the driver write it down on the delivery receipt before signing. If you sign the delivery slip without noting your missing items or outer wrap damages (if any) you are stating the delivery is in good condition with no immediatel visible damage.
Take Photos: Take clear pictures of damaged boxes and damaged cabinet parts BEFORE assembly or installation. (Modified or installed items cannot be claimed).
IMPORTANT Please Do Not Refuse Delivery: Always accept the delivery, even if damaged. Refusing delivery incurs extra freight storage fees and prevents us from filing a claim for you. It can hang up your parts indefinitely at the carrer terminal and you will be responsible for any associated charges. If you have outer wrap or outer visible box damage when your delivery arrives, please note it on your delivery slip.
After the driver leaves you have 5 calendar days to open up your items and report any damaged parts. Often when there is outer damage on a box it doesn't always translate to inner damage of components.
📝 4. Need to File a Claim?
The driver may tell you he is taking care of the damage report, but he is only handling the carrier's internal requirements. This does not help you and will not replace anything for you. Please follow the steps below and we will take care of the issues for you.
If anything is damaged or missing, submit your claim and photos immediately here:
👉
Include a photo of your signed delivery slip Send one email per cabinet, even if it has multiple damaged parts. Include clear photos of the damage and please be sure to tell us what the item in the photo is. (Example: B24 left side panel cracked). Be prepared to take additional photos if the warranty department requests any. Please try to send all of your damaged photos/emails within the same 24 hour period. We can only file one damage report per shipment with the manufacturer.
Working with a contractor? Please inspect your shipment yourself upon arrival!
Make sure you and your contractor have determined who will be responsible for purchasing any replacement items that fail to be reported as damages within the 5 calendar days.
WoodCabinets4Less will always advocate for our customers and work hard to help you get things replaced, however, we will not purchase replacements for you if you fail to report damages as noted above.
